Got a new bike from out of state, fucking paperwork nightmare here. Went to bmv for the final step and there was a line out of the door and inside is packed. Almost left but said fuck it and got in line.
Moments later a staff member comes out and hands everyone a ticket. Went in and sat down, was done in 30. Freaking like clockwork. Never had an experience like that at a bmv before. Usually it’s a shitshow.
I hear this from Americans a lot, here everything is pretty much online nowadays (although a friend of mine had her identity stolen so she has to get in person which is her biggest complaint about the whole thing)
I won’t say where it is so it didn’t get ruined but a busy dmv near the city closed down and opened somewhere slightly further away. The new location is a lot bigger, but no one goes there.
Luckily it’s like a 5 minute drive from my parents house and when you go in and get your ticket to see someone, they usually call your number before you get to the window.
I literally went, forgot documents, went home, go the documents, went back, and renewed my license in less than an hour.
Just sharing this on behalf of dmvs everywhere.
There’s a small group of the general public that goes in the dmv with a complicated niche case with no idea what they need to do.
I got stuck behind a lady at the post office who had the dmv on speakerphone while they were trying to get proof of address because she just never had her mail forwarded when she moved.
I go into the dmv they make the dmv counter people answer the phones. I had two people call in and essentially cut the line in front of me to ask basic questions that they could have looked up on the website. If it’s unacceptable for people to interrupt me in person, then why do they allow it over the phone? Hate that shit.
I don’t think a person knows hummanity better than after working at customer service. I say that before sales and marketing because the as a service rep you are the filter for everything and the first one to interact with people. If they are angry doesn’t matter the reason, or any small inconvinience even if it was a result of the client themselves.
My DMV has always been staffed adequately by helpful people who do their job well. YMMV.
AFAIC the op is an example of neoliberal propaganda.
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All government everywhere is like this. People are freaked out about schools grooming their kids and doing all kinds of evil crazy shit, but what was supposed to happen? There’s an inescapable Dead Sea effect that increases until it becomes impossible to hire or retain sane people above 90 iq.
Also who is supposed to employ all the idiots? Private businesses that exist in a market and rely on voluntary exchange can’t support them. Only government and its appendages that collect money via state violence. Enjoy your all-day wait to receive those super-important small dick stickers or whatever they’re subjecting you to. Or ride a bike.
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My dmv is fine. Just took my dad there for a new picture took ten minutes.
I dont agree with that at all. I guess it depends on what DMV you go to. I also have nothing against the post office.
I’ve never had post office problems, they’re pretty good in my area at least
Several years ago there was a story about a very successful ice cream maker who believed that schools should be run like businesses in order to be successful. He was asked what he does when he gets a bad batch of blueberries and he replied that he sends them back. Public schools, DMV, social security office, etc. don’t get to choose their blueberries - for better or worse they work with whatever comes through the door. Most of us are pretty socially insulated. DMV pops the bubble. I think that would be a stressful job.
I never understood this mindset. Why would you want things like schools or the DMV to give customers the worst quality product at the highest price possible like a business would?
Me too. Ive never just walked in without one. It makes things faster, but not better if that makes sense
DMVs are sometimes where states will dump troublesome or underperforming employees they can’t outright fire.
On the other end, the DMV is one of the places where employees have a job interacting with the public for sometimes-complex transactions. And, generally speaking, the public is dumb, unpleasant, and unprepared. Especially when dealing with low-level government beaurocrats who are telling them something they don’t want to hear.
